KNOWING - Our assessments and diagnostics can tell you where you stand relative to:
Effectiveness of your existing programs
Readiness for new programs or initiatives
How well your departments, functions, and teams are performing
Whether you have the right performance metrics in place
Systemic issues and problems within the organization
Relative overall health of the organization
Not only that, they can tell you:
What's missing and what you need to get ready for a new program
Where and what attention needs to be focused for improved productivity and
performance
When you need to pay attention to outside voices
Where and how to see the early warnings of a problem
How to head it off before it becomes a big headache
TOOLS - Our toolkit includes: ü Interviews - In depth, both inside and outside your organization when necessary
ü Surveys - On line and in person, quantifiable and subjective
ü Workshops - Focus and knowledge groups
We use assessments and diagnostics in two basic ways:
PART OF THE WHOLE - Every engagement with you begins with an assessment of the current situation followed by a definition of needs and desired outcomes. Only then do we develop with you a conceptual framework and agreement on how to proceed.
The assessment will always include interviews. And depending on the complexity of the issue, problems to be solved and outcomes the assessment may include a survey or focus group workshop.
In some cases we'll recommend a deeper diagnostic - especially when dealing with systemic issues and problems.
STANDALONE – For the times you need to know where you stand on a particular issue or get to the root of a specific problem, we can perform a targeted and tightly focused assessment or diagnostic.
You must have an ear tuned to listen outside your organization - and not just in ways you've done before.
OUTSIDE VOICES - We can focus both internally and externally making sure that the outside voices so important to your organization are heard: Suppliers, customers, and other stakeholders.
And, we can add even more diverse voices to the mix, ensuring the diversity of:
Thought
Experience
Ideas
Expertise
You need to make sense of your environment in today's complex and fast changing world.
BENCHMARKS - Knowing where you stand not only among your peers, but also against other types of organizations is important for fine tuning your organization.
But perhaps more importantly this understanding can help you to set a new higher bar - and continually raise it - moving well beyond the industry standard or "best practices".
Many organizations perform their own surveys and interviews - and then wonder about the validity of the information collected and the knowledge gained.
OBJECTIVE THIRD PARTY – Our belief is that a neutral third party working with strict confidentiality is best positioned to develop an accurate and objective assessment - both inside and outside the organization.
DIVERSITY OF LEARNING - By using a third party you:
Gain the depth and breadth of learning and insights
Developed over time
Adding value to the analysis
Applied to your specific needs
MORE THAN ANALYSIS - In all of our assessment and diagnostic work we don’t just give you the analytical results.
We know you need to see the way forward and we’ll always provide our recommendations for next steps and action planning.